The legal merger of Hellenic Bank with Eurobank Cyprus – No action required from customers, no hassle – The strongest bank in Cyprus, the new Eurobank.

The legal merger of Hellenic Bank with Eurobank Cyprus is expected within weeks, creating the new Eurobank, the strongest bank in the country. This marks a major development in Cyprus’ financial landscape, ushering in a new era for banking services.

A New Bank & Upgraded Services Without Lifting a Finger

The big winners are, of course, the customers of both banks, who will benefit from upgraded services, improved technology, and more capabilities. Individuals and businesses alike will enjoy a more comprehensive and enhanced banking experience, all without having to take any action.

Customer Comes First: Immediate Updates on Changes

The integration process of the two banks will unfold in clearly defined stages, with the aim of full legal and system integration over the next two years through steady, careful steps.

The top priority of the new Eurobank is to ensure seamless service to all customers, without disruptions or inconvenience. Individuals and businesses will be promptly informed of any developments or changes that affect them. For now, no action is required from customers.

So What’s Changing and What’s Staying the Same With the New Eurobank?

What Stays the Same:

• Account numbers, IBANs, and banking details remain unchanged.

• Debit and credit cards, PINs, and online/mobile banking login credentials remain active.

• Standing orders, transfers, and account terms continue as before.

• Customers will still be served by the same branches and relationship managers.

• Contracts, product terms, and interest rates remain unchanged until further notice.

• Safety deposit boxes and their operation remain as is.

The Approach Is Clear: Zero Hassle for Customers.

What Will Gradually Change:

• Branch integration: A gradual rollout of joint “branch-in-branch” locations, allowing customers with accounts in both banks to be served from one location.

• Card reissuance: Existing cards will eventually be replaced with new ones carrying the Eurobank logo. Customers will be informed in advance and need not take any action until then.

• New brand identity: The new name will be rolled out gradually across documents, communications, digital platforms, and branch signage.

• Upgraded banking experience: Customers will soon have access to a wider range of products, services, and innovative solutions, drawing on the international expertise of the Eurobank Group.

• More service channels: Digital applications will be enhanced, and new tools will be introduced to further improve customer service.

What Can Customers Expect?

The new Eurobank promises:

• Enhanced security and reliability

• More competitive products and packages

• An upgraded customer service experience

• Greater potential for digital transformation and technological advancement

• Faster and more efficient digital services

• Access to new investment and financing opportunities for both businesses and individuals

• Increased stability and continuity in service, with full respect for the trust customers have shown over the years

With the Strong Reputation and Credibility of the Eurobank Group

As part of the Eurobank Group, the new Eurobank leverages global best practices, capabilities, and the Group’s strong international standing. It is moving confidently toward the future of banking, with the customer at the center. Every step is being carried out with care, transparency, and stability.

For customers, individuals and businesses, this change means just one thing: more opportunities, no hassle. Everything continues to operate as before, with the same level of service, the same security, and the same trusted people by your side.

The new Eurobank is here to carry forward everything that’s been built with trust, and to offer even more, with confidence and consistency.

Every step will be guided by the principles of uninterrupted, secure, and high-quality service, with respect for the customer base and ongoing updates on any future changes.