Throughout its history, the primary focus and priority of Hellenic Bank have always been its customers and their needs, offering support for about half a century during both challenging and ordinary times. The bank now introduces a series of measures and actions to facilitate its customers by exempting them from many charges.

Hellenic Bank's initiatives revolve around two main pillars. The first is the continuous digital upgrading of its services, enabling customers to perform their daily banking transactions online quickly and for free. The second pillar consists of new support measures for the elderly and vulnerable groups, further strengthening the bank's longstanding commitment to social responsibility.

The bank's customers, numbering in the thousands, enjoy the benefit of zero charges for their basic daily banking transactions, which can now be conducted online. This not only saves money but also valuable time, as it eliminates the need to travel and queue in branches.

Hellenic Bank continually enhances its digital tools, relieving customers from any charges, which now apply only at bank counters. Why pay at the counter when you can do it for free from your mobile or computer?

Our lives now move at digital speeds, and Hellenic Bank, responding to the needs of the new era and its customers, offers everything needed to simplify their daily routine.

Free Transfers up to €5000

Customers can transfer up to €5000 to other banks in Cyprus and Europe (SEPA) for free through Online Banking. This limit, increased from €1000 to €5000, caters to a wider customer base. This free service applies to online money transfers in euros within the EU with a standard execution date. It’s particularly beneficial for individuals, businesses, students, etc. For example, parents can transfer up to €5000 to their children studying abroad at no cost, and small businesses can freely transfer payroll payments.

Payments, Card Management, and Various Requests

Through Online Banking, customers can avail themselves of a variety of services without any charges. They can print their IBAN, make payments in 17 different categories of organizations, and handle over 1200 different account payments in collaboration with JCC Smart. Additionally, customers have the option to retrieve their card PIN or temporarily freeze their card. They can also order checkbooks and apply for the creation of accounts, loans, and insurance products, among other services.

Unlimited and Free Money Transfers

Using the Contact Pay feature in the Hellenic Bank Mobile App, customers can make unlimited real-time money transfers within Hellenic Bank at no cost. Send or receive money from friends, acquaintances, and colleagues in just a few seconds. It can't get more simple!

Free ATM Withdrawals in Cyprus and Abroad

Additionally, you have the opportunity to make free cash withdrawals in euros from any ATM, whether from any bank in Cyprus or abroad. It's important to highlight that Hellenic Bank is the only bank in Cyprus that offers its customers the ability to make free euro cash withdrawals from any bank's ATM worldwide. This benefit applies when using a debit card linked to either a Savings Account or a Basic Account with Hellenic Bank.

Free Withdrawals up to €100 at Kiosks

The “Cashback” service allows customers to withdraw up to €100 cash from kiosks, bakeries, supermarkets, cafes, etc., for free. Learn here more. 

Basic Account and Debit Card for Just €1.50 per Month

You can obtain the Basic Account from Hellenic Bank for just €1.50 per month. Along with this account, you also receive a debit card. Combined with all the above-mentioned advantages, this allows you to enjoy the essential banking services of Hellenic Bank, which cater to your daily needs, without worrying about any additional charges.

Hellenic Bank is providing strong and tangible support to the elderly and vulnerable groups with new relief measures. In addition to the aforementioned advantages available to all customers, the bank recently introduced new targeted support measures specifically designed for the elderly and vulnerable segments of the population.

Zero Account Maintenance Fees for Low-Pension Recipients

Customers with a pension below €800 per month, which is deposited into a savings account at the bank, will benefit from no account maintenance fees for one year.

Reduced Charges at the Counter for Individuals Over 65

Starting January 2, 2024, customers over 65 who find it difficult to use alternative service channels will enjoy reduced charges for transactions at the counter. This includes lower charges for cash withdrawals, as well as for depositing cash and checks, and for check cashing at the counter.

Support for Individuals with Disabilities and Guaranteed Minimum Income Recipients

Customers with disabilities, who face challenges in using ATMs, will be able to make withdrawals and deposits at the counter without any charges. Guaranteed Minimum Income recipients can obtain and maintain a Basic Account without any fees. With the Basic debit card, they can perform all basic banking transactions for free. It is worth mentioning that around 21,000 customers benefit from this measure.

To assist customers in utilizing these measures and upgrading their digital skills, Hellenic Bank has set up a system where staff are available to resolve queries and provide assistance.

Customers can book appointments with bank officers through the "Book a Meeting" service on the bank's website for services like credit facilities, account opening, updating information, insurance plans, investment options, etc.

Moreover, to help, especially elderly customers familiarize themselves with its free digital channels, Hellenic Bank has deployed "meeter and greeters" in all branches. This specialized staff supports customers in learning to use the bank’s digital channels simply, quickly, and for free, saving time and money as many transactions can be completed with just a few clicks from a computer or mobile phone.

For more information, visit the Hellenic Bank website.