Cablenet Achieves Revenue Growth and Service Excellence in 2023
The Company's Strategic Innovations and Expansions Cement Its Position as a Market Leader in Cyprus' Telecommunications
Cablenet, for another year, has successfully presented a double-digit percentage increase in revenue. Specifically, in 2023, it reached €74.3 million compared to €63.9 million in 2022, translating to a 16.2% increase. This significant growth is largely due to the continued increase in the subscription base, which saw a 29% rise compared to the previous year.
The Managing Director of Cablenet, Mr. Giannos Michaelides, in his annual review, stated, "Cablenet remains steadfast in its goal to be a perennial provider of strong returns for its shareholders and a value- and quality-oriented organization for its employees and all stakeholders. Therefore, it is with great pride that, despite challenges and adversities, our 2023 results show not only broad and cohesive progress towards this goal but also a target achieved at an accelerating pace."
In the Mobile Telephony sector, the company continued its upward trend in market share in 2023, maintaining its title as the fastest-growing mobile network in the Cypriot market. Cablenet recorded a 52% increase in its subscriber base, surpassing 142,000 contract and pay-as-you-go subscribers by the end of 2023, along with a 54% increase in mobile telephony service revenue. During 2023, the transfer of subscribers to its own 4G frequency spectrum was completed. The company also invested in additional coverage and capacity capabilities, as well as in upgraded network design and control tools.
In the Fixed Services sector, Cablenet continued to invest in extending its network to new areas in Cyprus through fiber optics. By the end of 2023, Cablenet provided coverage to approximately 228,000 homes nationwide, up from about 205,000 at the end of 2022. The ongoing investment for extending coverage areas remains, with the goal of reaching 80% of households in Cyprus. By the end of 2023, about 85,000 households and 5,100 businesses trusted Cablenet for their broadband and other fixed services.
Cablenet's innovative product, Purple Max Internet, continues to be the flagship of its Internet service. Its superiority was recognized by global entities for its uniqueness and comprehensive, upgraded user experience. Specifically, Cablenet, along with its strategic partner Plume, achieved a significant victory at the 11th Annual Global Telecoms Awards, Glotel Awards of Telecoms.com, held in November in London. Winning the award in the Most Innovative Operator Cloud Offering category is a testament to Cablenet's commitment to innovation and excellence in the Telecommunications sector. In 2023, Cablenet, with Purple Max Internet, was also honored with nominations in other global telecommunications and technology awards, such as Network X in the Outstanding Smart Home Operator category and the World Communication Awards (WCA) in the Total Experience Award category.
Under the banner "Cablenet, For a Better Life," committed to providing world-class service and continually investing in the quality of its services, Cablenet emerged once again as the top telecommunications company in Cyprus, according to market research results conducted by the independent market research firm CYMAR. In 2023, Cablenet occupied the first position in overall customer satisfaction (CSAT) and in the company recommendation index (Net Promoter Score or NPS) in the Cypriot telecommunications market. These indices cover the company's performance across the spectrum of its operations, such as network availability, customer service quality, and the professionalism of its installation teams.
The Managing Director of Cablenet, Mr. Michaelides, expressed his satisfaction with the company's results and added, "Our long-term strategic goal remains the same - to continue on a growth path, establishing large market shares in all the services we provide nationwide. We also remain committed to our promise 'Cablenet, For a Better Life.' This promise means translating our commercial and technological innovation into practical and simple means that can improve the lives of our subscribers. Making things better, more eco-friendly, and thinking and acting with a social spirit are directions we intend to explore to increase our added value and our contribution to consumers and businesses in Cyprus, beyond the benefits that our services bring to their daily lives."
The President of Cablenet, Nikhil Patil, stated, "Cablenet once again managed to achieve impressive growth despite challenges, reflecting its unwavering commitment to delivering value to subscribers and stakeholders. Cablenet's revenue growth, fueled by innovation and subscriber satisfaction, indicates the strength and resilience of the company. We express our warm gratitude to the Cablenet team for their dedication and contribution. We are committed to continuing to support Cablenet for future success, strengthening its strong foundations and strategic vision. We are proud of these results as we look forward to a future of continuous innovation and success."