A new survey conducted in April 2025 via the open democracy platform Ekfracy, published this week, reveals that Cyprus’s younger generation (ages 18–35) is ready for digital change—but frustrated by current government services.

Participants shared their experiences with the Digital Citizen app, digital services offered by the government, and Cyprus’s overall digital transformation strategy. The findings highlight a gap between expectations and the services currently available.

While 73.4% of respondents see digital transformation as a way to improve public services, only 1.6% report regular use of government digital tools. Popular daily digital habits include social media (39.1%) and communication apps like WhatsApp and email (35.9%).

Despite awareness, 63.3% have never used the gov.cy Digital Assistant, and 31.6% have not installed the Digital Citizen app, even though they know about it. An additional 15.8% are completely unaware of the app's existence.

So, what’s driving this disconnect?

• 35.6% find the services inadequate

• 40.7% feel only moderately satisfied

• 25.9% face serious usability issues

Top priority areas for digital upgrades include:

• Healthcare services (24.1%)

• Document issuance (22.4%)

• Tax services (17.2%)

Cyprus has taken steps toward digitization—like launching e-ID and the Digital Citizen app—but still trails far behind global leaders like Denmark and Estonia.

Denmark’s Approach

Since 2001, Denmark has developed a unified and secure digital ecosystem, featuring:

• The central platform Borger.dk

• Mandatory digital communication

• The national ID system MitID (launched in 2022)

• Ongoing public investment in cybersecurity and digital skills

Denmark’s success is based on long-term strategy, not piecemeal solutions.

Estonia’s Model

Estonia integrates digital governance into daily life—starting from school. Since 2007, e-governance has been part of the education system, fostering a digital-first mindset from an early age.