Account booklets, paperwork, queues at the counters, and transaction delays were common in Cypriot banks until a few years ago. These concepts are now foreign to the new generation accustomed to a fully digital pace. As expected, waiting in bank lines is becoming a distant memory even for older individuals, as they gradually familiarize themselves with the digital tools provided by banks for their daily transactions.

The choice is clear: quick, easy, free, and secure transactions from your mobile, or wasting time at the bank counter, paying various fees imposed by all banks. There's absolutely no dilemma in deciding.

Hellenic Bank is well aware that many of our fellow citizens are seeking assistance to adapt to the digital trends of the new era. To facilitate this transition, the bank has specialized staff, known as 'meeter-greeters', in all its branches. These personnel provide step-by-step guidance to anyone needing help with electronic transactions.

Additionally, customers have access to the experienced team of the Customer Communication Center, available at 8000 9999. This team is ready at all times to assist with inquiries and guide the use of the bank's digital tools. They also provide information on services such as credit facilities, account opening, updating personal details, insurance plans, investment options, and more.

Hellenic Bank, in addition to its ongoing assistance and practical solutions for all customers, has recently announced a series of new targeted support measures for pensioners and vulnerable groups. These measures are in line with the bank's consistent and long-standing social policy.

For instance, under the new reliefs, low-income pensioners with a monthly pension below €800, deposited in a savings account at the bank, will not incur any charges for maintaining their Savings Account for one year.

Furthermore, starting January 2, 2024, Hellenic Bank customers over the age of 65 who find it challenging to use alternative service channels will benefit from lower charges for counter transactions, such as withdrawals, deposits, and check cashing.

It is also worth noting that customers with disabilities, who face difficulties in using ATMs, can perform withdrawals and deposits at the counter without any charges. Additionally, recipients of Social Welfare Benefits can open and maintain a Basic Account without any fees.

Online transactions not only simplify our lives but also save us money. Hellenic Bank offers all basic daily transactions for free through its various digital channels. Therefore, there's no reason to visit the bank counter, where you might even be charged for some services.

Amid various, often misleading reports about bank fees for account maintenance, it’s important to clarify that Hellenic Bank offers a Basic account and debit card for only €1.50 per month. This straightforward and transparent deal allows customers to perform all basic banking transactions of Hellenic Bank without any additional charges.

Through Online Banking, customers can now send money to accounts in other banks in Cyprus and Europe (SEPA) for free, up to amounts of €5000. This convenient and quick service is particularly beneficial for parents with children studying abroad, businesses, and everyday citizens. (This applies to online euro transfers within the EU with a standard execution date.)

Additionally, customers can print their IBAN, pay various organizations in collaboration with JCC Smart, retrieve or temporarily freeze their PIN or card, order cheque books, and apply for accounts, loans, and insurance products, all at no charge.

Sending money has become as easy as sending a text message. With Contact Pay in the Hellenic Bank Mobile App, customers can make unlimited money transfers within Hellenic Bank completely free of charge and in real-time.

Customers also have the option of free cash withdrawals in euros from any ATM, of any bank, both in Cyprus and internationally. It's important to emphasize that Hellenic Bank is the only bank in Cyprus that offers its customers the ability to make free euro cash withdrawals from any ATM worldwide using a debit card linked to a Savings or Basic account.